About Our Returns Policies

Vibemusic.co.za offers returns for most items within 30 days of receipt of delivery. You can use this page to learn about our return policies.

At vibemusic.co.za we want you to be delighted every time you shop with us. Occasionally, though, we know you may want to return items, and by law you have the right to cancel the purchase of most items within 14 days without giving any reason. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality.

Vibe Music Store Items

All store items can be returned within 30 days of receipt of delivery. If you would like to return and item please email info@vibemusic.co.za quoting your order number and stating which items you would like to return and why. We will provide you with an address to return the item(s) to. Please ensure you send returned items using a trackable service.

It can take up to 20 days for an item to reach us once you return it depending on where in the world you send it from. Once the parcel is received it can take up to five business days for the refund to be processed and 3-5 business days for the refund amount to reflect in your account.

Please note that you will be required to return the item at your own expense. VibeMusic will refund up to R150 for return postage costs but only if the item is defective, damaged or incorrect. If you return a defective, damaged or incorrect item, you’ll be refunded for postage and packaging for.

Statutory Cancellation Right

You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item To exercise your cancellation right please email info@vibemusic.co.za quoting your order number and stating the reason for the cancellation.

Our Voluntary Returns Policy

As well as your statutory cancellation rights described above, you can return all products from the VibeMusic Store within 30 days of receipt of the products if the products are complete and are in an unused and undamaged condition. To return an item please email info@vibemusic.co.za quoting your order number and stating which items you would like to return and why. We will provide you with an address to return the item(s )to. Please ensure you send returned items using a trackable service.

Please note that this returns policy doesn’t affect your statutory rights and therefore doesn’t affect your right of cancellation as described above.

The following table provides an overview of the key provisions of your statutory cancellation right as well as our voluntary returns policy and how they compare to one another:

	Statutory Rights	Vibe Music Returns Policy
Return period	14 days	30 days
Refund of costs of sending the item back to us if defective, damaged, or an incorrect item?	Yes	Yes
Refund of costs of sending the item back to us if cancellation?	No	No
Refund of original delivery costs if defective?	Yes	Yes
Refund of original delivery costs if cancelled?	Yes, the cheapest method	Yes, the cheapest method

Please note that this returns policy doesn’t affect your statutory rights and therefore doesn’t affect your right of cancellation as described above.

The following table provides an overview of the key provisions of your statutory cancellation right as well as our voluntary returns policy and how they compare to one another:

Returns Costs & Methods

Vibe Music will refund the cost of returning an item to us if it’s defective, damaged, or incorrect. If your return is not the result of a Vibe Music error, we’ll deduct the cost of the return from your refund.

If a product becomes defective after 30 day, you’ll need to contact us at info@vibemusic.co.za

Other Statutory Rights

You have additional rights in relation to incorrect, damaged, or defective goods. For more information about these statutory rights, please visit Consumer Goods & Services Ombud, a Citizens Advice website at: https://www.cgso.org.za/cgso/your-rights/. This link is provided to help our customers understand their rights when goods are not as described, do not fit for purpose, or are of unsatisfactory quality.

If you need to contact us by post, please write to:

Vibe Music
218 Riverpark Drive, Phase 3

Lombardy East

Johannesburg, 2090

 

This isn’t our returns address, and returns won’t be processed at the above address. If you need to return an item, please email info@vibemusic.co.za quoting your order number and stating which items you would like to return and why. We will provide you with an address to return the item(s) to. Please ensure you send